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Terms and conditions

 

1. Application of the terms and conditions                                  

These terms and conditions apply to services (hereafter Service) provided by Suomen radonhallinta Oy (hereafter Service Provider). Parties to this contract include Suomen radonhallinta Oy, a representative mandated by Suomen radonhallinta Oy as well as any party using the products or services provided by Service Provider (hereafter Customer). The Service Provider and the Customer hereby commit to the terms and conditions of this contract and acknowledge that the service agreement shall have primacy in all situations.
 

2. Validity of the contract                                 

These terms and conditions (1.3) shall become valid on 1 July 2013 and remain valid until further notice, replacing any previous terms and conditions. These terms and conditions shall remain valid for the entire duration of the term of this contract.  
 

3. Provision of Services                      

The Service Provider shall provide the Customer with Services in accordance with the service agreement and the terms and conditions of this contract. For Services decreed by the law, all gauging methods and analyses shall be in compliance with section 45 of the Radiation Act (592/1991) as well as with the requirements set forth in the ST guidelines 12.1 / 2.2.2011. In providing the Customer with the Services, the Service Provider shall assume the role of an “operator” as intended in section 45 of the Radiation Act (592/1991). By signing this contract, the Customer shall approve of the delivery of the Services and the service level provided. The Customer is responsible for costs incurred by deliveries even after the termination of this contract.  
 

4. Provision of Services

 The Service Provider may produce the Services intended in this contract in any manner it sees fit. If the Service Provider uses a subcontractor in the provision of the Services, it is responsible for the subcontractor’s work as it would be for its own. The Service Provider reserves the right to change the contents of any legally required Services in such a way that the gauging methods, analysis of results and reporting remain compliant with all relevant legal and regulatory requirements. Service agreements shall be charged according to currently valid price lists, however in such a way that the pricing valid at the time an agreement is entered into shall remain valid for the entire term of the agreement. The Service Provider’s pricing may be based on a special offer, which shall then take primacy.
 

5. Service Provider’s responsibilities and obligations 

 Liability for any damage caused by the Service Provider’s actions or neglect shall be limited to a sum equal to the value of the Customer’s service agreement. Suomen radonhallinta Oy shall not be held responsible for any indirect damage or damage caused by the actions of third parties. The Service Provider’s responsibilities shall be considered over once all contractual obligations are fulfilled and final reports have been delivered to the Customer or are accessible to the Customer. All potential claims directed at the Service Provider must be made within one (1) month of the termination of the contract. Otherwise, the Customer’s right to claims shall be forfeited. The Service Provider reserves the right to not repair any damage caused by the Customer’s actions, e.g. the Customer’s malpractice, disposal of gauging points, inaccessibility or other misconduct. The Service Provider shall not be held responsible for any problems caused by a force majeure or actions by third parties. The Service Provider reserves the right to temporarily withhold the Service if necessary. The Service Provider shall aim to minimise the impact of changes to work schedules and to inform the Customer of any changes in advance if possible.


6. Customer’s responsibilities and obligations                               

 The customer commits to acting in accordance with the service agreement and to handling the gauging equipment and other materials according to the instructions given. The Service Provider shall not be held responsible for the storage of gauging data stored by third parties. The Customer is responsible for its own usernames and passwords and for any direct and indirect actions taken using these. The Customer may not under any circumstances divulge the agreement entered into with the Service Provider to third parties.

 
7. Payments                                      

The Customer relationship and Service invoicing shall commence on the date upon which the contract has been entered into. A contract may also be considered entered into without a signature, based on a clear e-mail notification. Invoices shall be sent to the Customer either via mail, e-mail or through an e-invoicing service. The Customer is responsible for the payment of invoices before they fall due. The Customer shall pay for the Service according to a separate offer or according to the currently valid price lists. The Service provider’s current pricing and terms and conditions of the Service are available at www.suomenradonhallinta.fi. Invoicing shall take place after a contract has been entered into or once Suomen radonhallinta Oy or its mandated representative has commenced actions according to the contract on the Customer’s property. The invoicing term of payment is 14 days and the penal interest rate is 7.5%. Payment terms may have also been agreed upon in a separate offer, in which case the offer details shall take primacy. If disagreements arise, the Customer must file a written complaint within eight (8) days of receiving an invoice. The Service Provider is not under obligation to complete an agreed upon service in cases in which the Customer has not paid an invoice after being given two notices. The Service Provider reserves the right to collect penal interest for delayed payments as well as notice fees according to the currently valid price lists. While the Service Provider reserves the right to change the price and pricing structure of a Service, this may not be done during a term of contract. The Service provider’s current pricing is available at www.suomenradonhallinta.fi. Any changes to pricing will become valid instantly and new pricing will apply to all new contracts entered into. The Service Provider may contract a third party to collect due payments not received. The Customer will be charged for all costs incurred by collection.


8. Validity                             

The term of contract shall commence on the date upon which the Service Provider takes action according to the contract. The contract shall remain valid for the duration of Services being provided, for a maximum of six (6) months unless otherwise agreed. The parties are entitled to terminate the contract if one of them does not adhere to the contract’s terms and conditions. The parties should negotiate the situation prior to terminating the contract.  In a case of termination, the Customer must compensate the Service Provider for any actions already taken and for the costs incurred by them.  The Service Provider may terminate the contract if the Customer has not paid an invoice within 14 days of it falling due.
 

9. Resale                      

The Customer may not resell the Services provided by the Service Provider unless otherwise agreed. Any parties using the Services either directly or indirectly must also adhere to these terms and conditions.
 

10. Other conditions                                  

The Customer commits to confidentiality with respect to this contract, the Service and all information relating to pricing. The Customer shall ensure that all of its employees, subcontractors and other related parties adhere to these terms and conditions. The Customer may not transfer the contract or Service to any third party without the Service Provider’s consent. The Service Provider reserves the right to transfer the contract or Service to a third party or to change the contents of the contract or service agreement to a legal extent. The Customer is responsible for all materials, gauging points and equipment delivered to its property by the Service Provider. Finnish law shall be applied to this contract. All disagreements should primarily be solved through negotiation. If this is not possible, disagreements shall be solved in the Vantaa district court. The Customer has the right to use the Service Provider’s name and logo in its communications, provided that the Service Provider’s reputation is not damaged as a result. The Customer has the right to provide a link to the Service Provider’s website on its own website.

Current Finnish and EU consumer legislation is applied to consumer trade. Any parts of these terms and conditions restricting consumer rights as dictated by the law do not apply.      

Finnish trade legislation shall apply to contracts between corporate customers and Suomen radonhallinta Oy unless otherwise dictated in these terms and conditions. 

Suomen radonhallinta Oy

Business ID 2554083-9                                                                                                                               

www.suomenradonhallinta.fi

VAT identifier: FI25540839

Banking services: Nordea

IBAN: FI50 1400 3000 1203 35   

BIC: NDEAFIHH                                                                                                                                                 

asiakaspalvelu@suomenradonhallinta.fi

Äyritie 12a

01510 Vantaa                                                                           

Phone: +358 (0)10-3231000                                                                                    

Customer promise

Individuality, expertise, reliability

Know-how

Predictability, dynamism, continuous learning

Respect and esteem

Respect, right attitude, customer-friendliness

Responsibility

Respect, ethics, society

Contact

ERA Radontalkoot Landauer Nordic Suomalaista palvelua AAA Luotettava kumppani Sisäilmayhdistys kannattajajäsen